Shipping policy

QuackRiders Shipping Policy

1. Processing Time

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

2. Delivery Time

Estimated delivery is 10-20 business days from the date of dispatch, depending on your location. These are estimates and not guarantees. Delivery may take longer during peak seasons or due to carrier or customs delays.

3. Shipping Rates

QuackRiders offers FREE standard shipping worldwide on all orders.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take 3-7 days to update after dispatch, as international carriers can be slow to scan new parcels.

5. Customs, Duties & Taxes

Depending on your country, your order may be subject to import duties, customs fees, or taxes charged by your local authorities. These charges, if any, are the responsibility of the customer and are not included in the price paid at checkout.

6. Shipping Address

Please ensure your shipping address is complete and accurate. QuackRiders is not responsible for orders delayed or lost due to incorrect or incomplete address details.

7. Delays and Lost Packages

QuackRiders is not responsible for delays caused by carriers, customs, weather, or other events outside our control. If your order has not arrived within 30 business days of dispatch, contact us at skoutsioupis@gmail.com and we will investigate and, if the parcel is confirmed lost, send a replacement or issue a refund.

8. Damaged Packages

If your order arrives damaged, please follow the process in our Refund Policy.

9. Contact

skoutsioupis@gmail.com